banquet manager’s last blog post..I’m Ranked #4 in Google and #1 in Yahoo !!!

There is simply no tradition of respect for customers in Malaysia. Just people who want to make a quick buck.

@RT: Yes I purposely didn’t want to mention the restaurant’s name, because I wouldn’t want to spoil their reputation.. since they gave me a reasonable explanation, miscommunication does happen. But if you look at the comments.. one of it got the restaurant’s name right He has got good eyes..

@Michael: Emm I think my answer to RT has confirmed your observation lol. I am baffled that you can recognize the restaurant, even without being there before! Anyway I do agree with you that some restaurant owners do have some ‘other’ businesses. So they wouldn’t care less if it profits or losses..since their main purpose is to ‘wash money’ only. You and I share the same thoughts of testing the food, I’d certainly not allow any food to be served to the customers if it doesn’t even pass my expectations.

First, if you really want to eat good food don’t go to such places. The reason is they are all there to just make your money (you know from the outside and their faces) and some is there to wash money from other business and some is a past time business. So they don’t really care whether the food is good or not or even serious about a long term food business.

If I start a food business, I’ll make sure I’ll even do split testing on every dish to improve it to the max! Maybe I’ll even split test the chef. And I’ll even ask for your email address so that I can send you a survey for feedback and even send you promotional vouchers.

What’s the point of starting a food business when one is not serious, right? I can’t be more ashame of tidak-apa food business owners in my own hometown.

i did make a few complaints before. fast food restaurants. for me, fast food means getting your order taken asap, getting your food served asap and getting your bills cleared asap. i do have some mercy.. i will consider the traffic of the customers and the availability of staff

last saturday, we went to this fast food restaurant in midvalley. it’s not very spacious. my friends n i waited for nearly 30 mins for the waiter to take our orders. we have actually waved to a few and they waved back asking us to wait, wait n wait when there were 3 of them cleaning the tables behind the pillars, chatting and laughingly so happily. y on earth do they need 3 big fellas to clear a small table for 4? i jz don understand. ok. the waiter nearly spilled the drink on my friend. GOSH..

we finally finished our lunch n paid the bill n waited for another 15 mins for the change. i couldn’t wait any longer cos i was in a rush due to the delay. so i went up to the cashier. only 3 bills to handle. i said, excuse me, how long do u need i need to wait for the change? half an hour? he apologised n i realised that he was a temporary worker. fine. i told him i wasn’t satisfied with the service and the attitude of some workers. he looked at me n kept quiet. i complaint to the customer service n they assure me that it will not happen again . i’m planning my “visit” there next weekend. let’s see if there’s any improvement.