11 responses

  1. nikel
    September 16, 2012

    seem great this resort.. just maybe their services need to be improve wisely..

  2. Alan
    September 17, 2012

    I’m not surprised, it’s the Malaysian service industry mentality…

  3. wjuo
    September 17, 2012

    Malaysia hotel are the biggest joke with all those rating.. 5star….. Hahaha

  4. JD
    September 21, 2012

    Self proclaimed 5 star perhaps?

  5. xueen
    September 26, 2012

    But from the outlook and environment from the pic is quite nice…

  6. su
    June 22, 2013

    We recently atayed there June 2013 and it was just as you mentioned. The rooms “looked” nice but we had ants in the tub, room floor was dirty, dusty. The pool is small for the number of expected guests, the food in the restaurant was lousy. The front office staff were pleasant and sweet but gave me wrong information about the islands and the length of time it would take us to get there! There wasnt enough information of what to do in terengganu. NOW FOR THE BEST BIT: BED BUGS!!!! we got bitten badly and they felt it was ok “normal for a chalet to have” words of the operations manager. He wanted me to wait for half an hour before meeting me as he was in a a meeting. I threw a fit then he turned up. Gawd! We checked out with noone seing us off nor was there an offer to reimburse our F&B bill. I worked in internatinal hotels and we would never let a guest leave on a bad note. So pass the word out DONT GO TO RI- YAZ

  7. HipMom
    November 1, 2013

    This is ridiculous. Bed bugs is ok to be there in your hotel? Did you get your refund?

  8. Iz
    June 10, 2014

    is it that bad ? Im going to ri yaz this wed gonna check it out

    • Anonymous
      August 7, 2014

      Hi Iz,
      Just want to know.. how about your trip to Ri-yaz..

  9. Im a traveller
    June 14, 2014

    I just checked out from ri yaz..yes agreed with others they have to improve the service..the service is very bad for 5 star resort.
    The day before i ask them what time the gym and sauna room will be ready? They said 7am all will be ready..ok thats good..the next day i walk from my chalet around 8am…no staff there then i make a call ask them to ready the sauna room…then 9am come a lady staff wanna to clean the sauna room..i ask her yesterday you said all will be ready by 7 am but why you just start clean all this by 9am..she saif the yesterday staff forgot to clean the room..ok thats very good..then i have to wait for one hour…next during breakfast i ask for extra spoon but the staff was babbling at me..she said can you use the same spoon, normally hotel not provide extra spoon..yeah you are right thank you….the 5 star resort staff babbling to the guess just because she ask for extra spoon…i think they should down grade to 3 star..the facilities are high class but the service is low class.

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