Siam Express @ Queensbay

If there is a list of restaurants doomed to fail because of bad management and service, Siam Express will definitely be on it.

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As seen from this, Siam Express has an outlet each in Gurney Plaza and [tag]Queensbay[/tag]. Also, I notice that most [tag]Thai food[/tag] restaurants like to use black as the theme. Just Thai in 1-Utama would be an example. In Siam Express, all waiters dress in black and food is served in black plates. Heck, even the environment is dark.

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I ordered a plate of Seafood Tomyam Fried Rice Wrapped in Omelette because it sounded nice. But what arrived later was a real disappointment, look at its portion! And that pathetically thin layer of omelette! Taste wise it was quite good, but the price RM12.90 for something like this is unjustified.

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Pineapple Fried Rice @ RM12.90 tasted bland. And pineapples were given in tiny bits, not chunks. Compared to Just Thai’s version of pineapple fried rice, this one loses by miles.

During the meal, we requested for belacan from a young waitress for the bland Pineapple Fried Rice. She totally forgot about it like 2 minutes later and we had to call for another waiter. This time, it took him 5 minutes to search for a saucer plate and fill it with belacan. And they still dared to charge us 10% for the lousy service. What service? Worse still, we saw a couple being shouted at by one of the elderly worker. She instructed them to pay at the counter instead of bringing them the bill. So, please avoid this Thai food restaurant altogether if you are in Queensbay. Until they change their staff’s attitude, I don’t see any reason to patronize Siam Express at all.

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25 thoughts on “Siam Express @ Queensbay”

  1. drumsticks – You have a funny nick :P Thanks!

    Ho Jiak – Yeah lucky you :P From outside it does look like a nice restaurant. But it’s a trap lol.

  2. Thanks for telling us about this. Now i will avoid Siam Express. Have you tried the Manhattan Fish Shop? Well, the service sucks and the food is cold. I ordered the platter… and the squids are cold plus the fries are soggy (soaked up the oil from the other fried stuff on the platter). GUESS what, i had the platter twice and it’s the same…. COLD food. Give me Fish & Co. anytime BUT not the Manhattan Fish shop. BUT who knows the other stuff is good… i don’t think i want to risk it.
    Hey, if u like cakes. Try Bakerzin… expensive but the cakes are exquisite. I had tiramisu and strawberry shortcake. Tiramisu has wine in it. ;)

  3. Lisa – Yeah I tried Manhattan Fish Market before in Alamanda Putrajaya early this year. I had the same experiece as your, I had my food served cold, and there wasn’t any customer around! It got me wondering if they pre-prepared their food..

  4. I don’t think they pre-prepared their stuff as we always waited sooooo long for the food to come. :(
    Had Johnny’s today. I have the set which cost $8 ; comes with tea, tomyum soup plus a dessert. Thai Chicken Rice… i always had that when i am in KL.
    New Zealand Ice cream… i say, i still prefer Hagan Dazs anytime. :P

  5. hm i prefer new zealands natural tho…: P hehe…oh pastasia and siam express is same branch wan ar? lolz….no wonder they both are the same. Bad Service, not so great food and small portion. Plz, avoid pastasia in gurney as well. Dun understand why there’s a lot of ppl…maybe weekends….but the long queue at Manhattan Fish Market is a mystery….Lucky me, they didn’t serve me and my friend cold food and it came pretty quick but its really sucky when the manager told us to come back after 1/2 hour because they had to clear the tables and the chefs have to prepare the sauces and stuff. After 1/2 they’re still not ready. Fine. In the end went back there and managed to enter the restaurant. When food was served, we were disappointed. The so called callamari couldn’t even get my tiny finger through it! Gosh….Plus, they are damn greasy.

    No matter wat, i think food in Prangin mall taste the best among the other malls. Same outlet but they are just diff. Seriously!

    Heya, even the same oatmeal and raisin cookie in starbucks can be priced differently. All other outlets are selling at RM3.50 but QB’s RM3.70. And they taste diff as well. Less milk and butter.

    : P

  6. Jian – LOL, we have so much similar experiences with Manhattan Fish Market. By the way do you know that Pastasia is going to open in QB? I just knew it this morning when I was there. They are still setting up the restaurant. OMG.. as if Siam Express alone is not enough :x

  7. your comment is rude about a restaurant who provides really good food, maybe you should stick to hawker centers, and avoid talking about things you don’t know ! (I’m a chef myself)

  8. i hv tried…food in siam express and the food is not really that good..and the services just so so..not really memorable..to me and my husband..if not mistaken pastasia gurney is under the same management and it is worthwhile to give 10% service charge as the service given by the young waitress was good.As i try pastasia food so many times the most delicious i can recommend are fettuccine carbonara,pizza pastasia…while the dessert are super yummy such as tiramisu and chocolate panna cotta…the enviroment also very cozzy and comfortable suitable for me and my family…anyhow there is just only 1 unsatisfactory about the calzone which the filling was just a little…..

  9. YOU KNOW THAT WE HAVE 5 FINGERS ON EACH OF OUR HAND EVERYBODY DONT HAVE THE SAME TASTE. SO Y LISTEN TO PEOPLE TRY IT. ITS A PLESURE FOR THE STAFF OF SIAM EXPRESS TO SERVE YOU

  10. HOW COME NEED TO AVOID PASTASIA IN GURNEY??THE VERY LAST TIME I VISITED PASTASIA GURNEY IT WAS OK .SERCIVES PROVIDED WAS GOOD .THE TIRAMISU IS SPECIAL AND MORE NICER TO COMPARE WITH OTHERS BAKERY.PERSONALLY I DONT REALLY LIKE PIZZA BUT THIS SHOP PIZZA SOMETHING DIFFERENT WITH PIZZA HUT..THEIR PIZZA IS THIN CRUST AND IT LOOK MORE DELICIOUS.

  11. the food in this restaurant is the worst food that i have ever tried….service very bad…i hope the manager may take a look on it…they should hire some chinese staff….

  12. as far as i concern…siam express and pastasia fusion same company right??services are very bad is siam express or pastasia fusion..??last trip i when to pastasia fusion it was all chinese staff…. the carbonara thai style not that bad so worth to try it…so maybe the next trip im going to try out their pizza pastasia?anyone try it before?

  13. Hey siam express in queensbay i CNt really say about it
    bUT if you all were to mentioned about gurney siam express I think the stuff there is better
    Pastasia gurney is the best also
    So do give it a try Dont because of Siam express in queensbay you all wont try again in gurney siam or pastasia

  14. siam express have very nice and handsome stuff,,exspecially at aeon city……seberang perai…check this out…..asalamm..

  15. Hmm..Queensbay Siam Express??It was horrible and suck, the food was actually okay but the service provided by the staff there??I mean it was seriously bad plus the staff there were kinda not understand “simple english” and i don’t feel it was worthy to pay them the service charge with was 10%..the ice coffee and the waterchesnut that i’ve ordered totally damn sweet..i mean this is so not good to add so much sugar syrup into it..when i already requested for less sugar
    Then 4.11.2009 i went to Gurney Siam Express..hoping for better services as i heard from my friend there’re some chinese staff over there BUT! for me??I don’t think so..i think the staff there were all outsiders which makes me so dissapointed when they totally ignored me when i tried to ask of of them to take my orders..funny was i don’t know who is thw big size guy who,maybe the outlet manager..what he did was stood right infront of the shop and approached customers which was a good thing BUT i guess in a wrong way as he was very LOUD and i think it was kinda disturbing! I don’t think so i would probably visit Siam Express again eventhough the food was quite nice and but imagine a bowl of tomyam noddle is rm13.90 plus service charge??It would probably costed us about Rm15++ ..Wjy should i pay more for the service charge when the service is BAD!

    1. how u know our mother’s age? dont forget customer sometimes r rude as well. just want to let u know that “customer is not always right,but customer is important and valuable” i dont think the staffs r rude.

    2. i was there b4 but the service is ok,of coz cant compare with the “fine dining restaurant” or “3 michelin star restaurant”. if u think u can give a good service,than try to work there,then u start to give ur “great” comments. waiting for u to train the staff.

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